A day in the life of a water2business apprentice

We caught up with customer services apprentice George Sheehan about what he's learned since joining us last year, why others should consider an apprenticeship and all things trade effluent!  

Tell us a little bit about your journey so far  

On joining water2business in October 2018, I learned all about the role I would be taking on, and the college course I would be put on to further develop my understanding of customer relations and services. Recently, I passed my probationary period and am now continuing through my apprenticeship and approaching the end of my college course. 

What does a typical day look like to you?  

I arrive at 8:30 and, after getting a cup of coffee, I will look through the shared trade effluent inbox and ensure all important emails go where they need to. Most of my morning is usually spent going through trade effluent applications and contacting customers and wholesalers. After lunch is often completely different day to day. One day I might accompany one of the account managers to visit a customer or I could be helping the major billing department in preparing and creating bills. 

What has been your highlight since joining water2business?  

My highlight so far was winning the 'Making Waves' award. It is very fulfilling to work for a company where you feel valued and hard work is noticed and celebrated in all departments. 

What has been your biggest challenge since starting your apprenticeship?  

Learning all aspects of the water industry and trade effluent. I remember, when I first started, someone saying: "I had no idea there was so much to water".  

How has an apprenticeship supported you in your personal development?  

My apprenticeship has allowed me to meet and speak to people I would never have met, had I not joined water2business. Not only has this expanded my view of the world but has also gave me invaluable experience in understanding and helping to meet customers' needs.

My role as an apprentice has also allowed me to become more organised, efficient and productive in both my work and personal life. 

How have you found balancing your workload and completing your qualification?  

Initially it was difficult to both set up and begin work on my college assignments as well as learn all the responsibilities of my new role in water2business. However, thanks to my extremely helpful manager and college assessor, I have found ways to balance both my college course and main job. 

What advice would you give to someone considering an apprenticeship?

Go for it, it's more than worth it. Not only do you get valuable experience, but you also gain an understanding about the industry and get to work with amazing people whilst doing it. 

What is your favourite part of working for water2business?  

My favourite part of working for water2business is the people I work with. Not only have they helped me tremendously during my ongoing learning process, but are also kind, welcoming and very fun to work with.