Pay my bill

From 1 April 2017, all non-domestic customers from Bristol Water and Wessex Water were automatically transferred to water2business when the new non-household retail market opened.

'Non-domestic' includes all troughs, standpipes and any supply that is not purely for a domestic property.

If you receive a bill for a property that is solely domestic, please contact us

If you do not have a water meter

These are fixed amounts payable by all customers. Part covers the cost of billing and part reflects some of the fixed costs of providing you with water and/or wastewater services. 

If you have a water meter

Standing charges are an annual fixed charge based on the connection size of your water meter and are paid by all customers receiving water and/or wastewater services. They include costs of maintaining and reading meters for water supply customers. Your bill includes a proportion of the standing charge based on the number of days since your last meter reading. 

Wastewater bills include a charge for taking away rainfall running off roofs and highway drainage. This is included in the standing charge, not in the rate per cubic metre.