Meet the team

Our fantastic management team are responsible for ensuring our customers receive the best possible service as well as increase the savings and sustainability of their businesses.

Managing Director

Andy Coates

Andy joined the company in 2017 with extensive experience leading retail teams in the banking industry. Having been successful in several roles within the business including account management, business development and operations, he was appointed as Managing Director in July 2023.

Head of Billing and Customer Services

Tamsyn Whitchurch

Tamsyn leads the customer services, billing and collections departments and is responsible for ensuring our customers receive industry leading service. Tamsyn joined with over 10 years experience leading customer service and collections teams.

Head of Finance

Matt Coggins

A chartered management accountant, Matt joined the water2business team in 2019. He joined the team with five years industry experience and is responsible for Finance, Compliance and Management Information strategy.

Head of Account Management

Steve Smith

Steve joined water2business after working in leadership roles within the banking industry for 18 years. He is responsible for the account management and business development departments.