Request a refund

If you have a credit balance on your account, you can request a refund by calling us on 0345 600 2 600 or emailing customer.services@water2business.co.uk.

What will happen next?

  1. We will confirm the credit balance on your account.
  2. We will advise you if there is any more information we need to send the refund.
  3. We will issue your refund within 10 working days of your request. In some cases, this may take up to 20 working days.