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Coronavirus (COVID-19) What we're doing at water2business

Find out more about the latest actions we’re taking to limit the impact of Coronavirus (COVID-19) on the service we deliver to our customers.

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Important water quality information

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Complete our quick and easy form to either pay your bill in full or every month via Direct Debit”.

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Number One

We’re the number one ranked water company, and the only 5 star retailer on Trustpilot.

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with your tailored water efficiency plan

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Trustpilot

Annabel Harford, Environmental Project Officer

"The personalised service we have received from water2business has been extremely useful and has helped us reduce unnecessary water consumption, aswell as improving our management of water resources on our stations."

Latest news and case studies

A day in the life of an apprentice

We caught up with customer services apprentice George Sheehan about what he's learned since joining us last year, why others should consider an apprenticeship and all things trade effluent!

Highest performance achievement

New figures released by Ofwat have revealed we're the highest performing national major water retailer for meeting market performance standards (MPS), as set by MOSL when the non-household water market opened to competition in April 2017.

Second year at the top spot

New figures released on 3 July by the Consumer Council for Water (CCWater) show that we received the lowest number of complaints out of all national major water retailers for the second year running in 2018/19.

Case studies

  • Apetito

    water2business has been working in partnership with apetito to help reduce the amount of water used in its production processes and has recommended ways to improve efficiencies and reduce its water footprint.

  • Boston Tea Party

    water2business has provided a solution that helped Boston Tea Party save £440 annually on an ongoing basis.
View more case studies

Amazing work from one of customer service superstars Karen! 🙌 If your business has temporarily closed due to the impact of Covid-19, fill out the form below and we will cease all billing until you can safely reopen. #StaySafe https://t.co/UwSn7i3TIw