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Coronavirus (COVID-19) What we're doing at water2business

Find out more about the latest actions we’re taking to limit the impact of Coronavirus (COVID-19) on the service we deliver to our customers.

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Important water quality information

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Number One

We’re the number one ranked water company, and the only 5 star retailer on Trustpilot.

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with your tailored water efficiency plan

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Trustpilot

Annabel Harford, Environmental Project Officer

"The personalised service we have received from water2business has been extremely useful and has helped us reduce unnecessary water consumption, aswell as improving our management of water resources on our stations."

Latest news and case studies

Third Year at the Top Spot

Following the annual non-household water customer complaints report created by the Consumer Council for Water, we are extremely proud to have achieved the lowest level of complaints in the industry for the third year running, reducing our complaint volumes by a further 37% since last year.

Open for business

The Coronavirus (Covid-19) lockdown restrictions in place over the last couple of months has meant a significant number of our customers have been forced to close.

A day in the life of an apprentice

We caught up with customer services apprentice George Sheehan about what he's learned since joining us last year, why others should consider an apprenticeship and all things trade effluent!

Case studies

  • Apetito

    water2business has been working in partnership with apetito to help reduce the amount of water used in its production processes and has recommended ways to improve efficiencies and reduce its water footprint.

  • Boston Tea Party

    water2business has provided a solution that helped Boston Tea Party save £440 annually on an ongoing basis.
View more case studies

We continue to monitor the impact that Covid-19 may have on our customers and their businesses and our Customer Service and Account Management teams continue to be available to provide support and advice throughout the current lockdown period.