What’s more, water2business has delivered a record annual performance score of 97.2% against expectations in the prestigious industry rankings compiled by Market Operator Services Ltd (MOSL), affirming water2business’ status as the market leader.
MOSL closely monitors the performance of water retailers, and its annual Market Performance Standards Report outlines levels of performance across all market processes, all of which can affect the service that business customers receive and the smooth running of the retail market.
This excellent result caps a strong 12 months of growth for water2business, in which it maintained its water industry top spot on Trustpilot, with a score of 4.9 out of 5 stars from over 600 customer reviews. The water retailer has successfully expanded its 85,000-strong client portfolio over the past year to include leading brands Pirelli, Coffee#1 and Vision Express.
Commenting on this latest positive news, water2business Managing Director, Andy Coates, said:
“Securing our number one ranking for the sixth year in a row – with another PB annual performance – is an outstanding result, and I couldn’t be prouder of the team!
“To achieve the growth that we have seen over the past 12 months is one thing, but to do it while continuing to deliver the highest possible standard of customer service is what makes this especially pleasing. Our team works incredibly hard day in, day out to meet – and exceed – our clients’ expectations.
"In a fiercely competitive market, water2business has developed a reputation for honesty, integrity and quality, and we are looking forward to building on this momentum over the coming year as we continue to deliver sustainable efficiencies and savings for our clients.”