Self help leak test

Yes

You first need to carry out an initial leak test. Are there any obvious signs of water running?

• Are any overflow pipes, from water storage or WC cisterns leaking?
• Are any internal taps or applications dripping or not turning off properly?
• Are any external taps left running.

No

Contact us to help you locate it.

Yes

As the location of the leak is visible, in most circumstances a water retailer will not grant an allowance. You are responsible for ensuring the leak is repaired.

No

Before you close at the end of the business day you need to conduct a leak test.

Take a meter reading, if safe to do so. Make sure that all internal/external taps and appliances are off and that no water is being used within the premises. Take another reading when you return the following day. Make sure that you use no water in between taking the readings.

Same

If the reading is the same then there is no leakage.

Different

Where is your meter located?

Inside

If the meter is internal then the leak must also be inside the premises. No allowance will be paid.

If the meter is recording usage when you are not using water, you may wish to call a plumber to investigate the leak.

We recommend you visit WaterSafe to find an approved water contractor.

Outside

Turn off your internal stop tap and repeat the leak test.

If the stop tap is missing or inoperable, you will have to arrange to have one fitted before the next step of the test can be carried out.

Yes

If the meter dials move after you have isolated the internal stop tap, there could be a leak between the meter and the internal stop tap.

Contact us for assistance if needed.

No

If the meter has stopped moving then the leak must be inside the premise after the stop tap.

You are responsible for locating and repairing the leak and no allowance is due from the water retailer.