If you do not have a water meter
Direct Debit payers have three options;
- One Direct Debit payment to cover the full year (usually in May)
- Two six-monthly payments (usually May and October)
- Payments over 10 months from May to February.
You will receive your new annual bill by the end of March each year. This will detail your charges for the forthcoming year and the payment dates and amounts of your Direct Debit.
If you have a water meter
Direct Debit payers have two options;
- Payment on demand (after your bill is produced, the full value will be requested via Direct Debit on the next available payment date).
- Monthly payments
If you make monthly Direct Debit payments, we will review your arrangement at least once every 12 months to ensure your payments are in line with your usage. We use any meter readings taken over the last year to calculate your expected water usage for the coming 12 months. As such, your Direct Debit payment arrangement will likely fluctuate as your water usage changes.
You can contact us at any time if you would like your Direct Debit arrangement reviewed sooner. We also recommend that you let us know as soon as possible if you anticipate your water usage changing significantly going forward (e.g. if more people are expected to use the water supply) to ensure your payments are sufficient to cover your usage.
Should you have overpaid at the time of your Direct Debit review, we will refund any credit directly into your bank account.