Thank you

Thank you for providing information on your recent leak.

We will now review your claim for an allowance against the criteria as set out in your wholesaler’s policy. We will let you know if we will be proceeding with your claim within five working days.

Should you meet the necessary criteria, we will request an allowance from your wholesaler, who will provide their response within 30 working days. See more information on your wholesaler’s criteria.

In the meantime, please continue to pay for your normal water use. You can find more information on the different ways to pay